Didwell Support

Didwell helps you capture career wins, organize roles, and create brag documents and resume-ready materials.

For support, email support@didwell.app. We generally respond within two business days.

When contacting support, include:

• a short description of what happened;
• the app version and build number from the installed app or TestFlight;
• your iPhone model and iOS version;
• the steps you took before the problem; and
• a screenshot if it does not contain private career, account, or resume information.

Do not send your password, session token, private resume, confidential employer information, or other sensitive content by email. Didwell support will never ask for your password. Support correspondence is retained for up to 12 months after the request is resolved, unless it must be kept longer for security, dispute-resolution, or legal reasons.

Common questions

I cannot sign in

Confirm that you are online and using the same sign-in method used to create the account. If the session expired, sign in again. For password issues, use Forgot password on the sign-in screen.

A PDF or resume operation failed

Check your internet connection and retry. If an uploaded file fails, confirm it is a readable PDF and try again. If the issue continues, contact support with the non-sensitive details listed above.

Weekly reminders are not appearing

In Didwell, confirm weekly reminders are enabled. Then open iOS Settings → Notifications → Didwell and allow notifications. Local notification delivery can also be affected by Focus and notification-summary settings.

The Quick Win widget is missing or stale

Add Didwell from the iOS widget gallery. Open Didwell once after installation or update. If needed, remove and add the widget again, then tap it to confirm that it opens the Quick Win flow.

How do I export my data?

Open Profile → Data controls → Export account data. Didwell creates a JSON export that can be shared or saved.

How do I delete stored data or my account?

Open Profile → Data controls. Choose Delete app data to remove stored career data while keeping the login, or Delete account to delete the account and its app data. The app asks for confirmation first and signs you out after account deletion is confirmed.

Privacy

Read the Didwell Privacy Policy or email privacy requests to privacy@didwell.app.

Contact

• Support: support@didwell.app
• Privacy: privacy@didwell.app
• Expected response time: within two business days